Refund policy

 

Our goal is always to earn your business as a customer for life!

We've created this shipping policy to balance flexibility and pragmatism to provide a sustainably excellent experience. We're glad to work with you directly to manage any unique circumstance that may arise. Please contact us if you have a policy suggestion or if there's something additional we can do to help you. 

We're very glad to help with any questions at: write@birminghampens.com

U.S. Return & Refund Policy

You may return items in original condition for a full refund within 30 days of the delivery date or store credit within 90 days of delivery for U.S. orders.

• No refunds or adjustments can be made for original shipping charges.
• At our discretion, a fee of up to 15% of the original purchase price may be assessed on returns for orders that take advantage of a Free Shipping offer to cover the original freight cost. 
• Used consumables may be returned at our discretion. 
• We recommend insuring return parcels with your carrier. 
• Refunds may only be issued to the original payment method. 
• Closeout merchandise is not eligible for refund and is clearly identified on product listings.
• We must reserve the right to refuse any return upon inspection of the product. 
• Gifts may only be refunded to the original buyer's payment method. 
• Please allow up to 10 days after we receive your return for your bank to post your refund. If your return is for a store credit, it will be available as soon as your return is received and processed.

International Return Policy

At this time, we only ship within the United States and can only process returns or exchanges for U.S. addresses.

 

Please review our Terms of Service for additional conditions that may apply.

 

Last update: June 15, 2025